Delivery Times
- UK Deliveries: 1–2 days from shipping date
- USA Deliveries: 2–4 days from shipping date
- Australia Deliveries: 4–7 days from shipping date
- Asia Deliveries: 4–6 days from shipping date
- Rest of the World: 4–7 days from shipping date
Orders ship out the next working day.
All orders require a signature and are tracked and insured with our domestic and international couriers. Shipping times are an estimated guide.
Where do you deliver to?
We ship our Christmas decorations and wired ribbons fast from London to the following countries and continents:
UK, USA, Australia, Africa, Asia, Canada, Caribbean, Gibraltar, Guernsey, Hong Kong, Iceland, Japan, Jersey, Liechtenstein, Monaco, Montenegro, New Zealand, Norway, Northern Ireland, Switzerland, South America, UAE.
If your location is not listed above, please contact us for a quote.
Deliveries to the European Union
We have currently paused deliveries to EU destinations while we work on a smoother and more reliable shipping experience, with clearer delivery costs and easier customs handling.
We are preparing to resume EU deliveries in 2026 with a more streamlined service — and we look forward to welcoming our EU customers back.
EU customers can still purchase our products for 2025 using third-party mail forwarders such as
www.ShopandShip.com.
Delivery in Mainland UK
Free Shipping is only enabled for UK orders over £75 (excluding N.I. and Islands).
International Ordering
Our studios are located in West London. We ship internationally five days a week. Simply enter your chosen international delivery address in the checkout to see if we ship to your location.
If you do not see your country listed for delivery in the checkout, please get in touch and we can update our system and give you a delivery quote.
General Delivery Quotes
All delivery prices are based on weights, dimensions and your chosen shipping address. Placing your items in the basket and adding your details will show the delivery charge relating to the items and destination you are sending to.
Pre-Orders
Our unique pre-ordering system allows you to order our latest limited edition designs before the official launch date. As some items can sell out before our official launch dates, our pre-ordering system allows you to secure your chosen designs in advance. Pre-order items will be released from September through to the end of October depending on deliveries. If you have any questions regarding pre-ordering, get in touch — we are always happy to assist.
Customs & Duties
Orders are shipped from our studio in London, UK.
United States
U.S. Customs may apply import duties, taxes and clearance fees when your parcel arrives in the country. These charges are set by U.S. Customs & Border Protection and are the responsibility of the recipient. If import duties are due, your carrier (e.g., UPS, FedEx or USPS) will contact you directly to arrange payment before delivery. We are unable to estimate these charges in advance, as they vary based on product type and order value.
Canada, Australia & Other Countries
Orders delivered outside the United Kingdom may be subject to local import taxes and customs fees upon arrival. These costs are the responsibility of the recipient and vary depending on the destination country’s regulations. Please check with your local customs office for more information.
Remote Locations
On very infrequent occasions areas that our courier companies class as remote may incur a “remote area surcharge” on top of the listed shipping cost. Such locations include non-mainland destinations, islands, highlands, mountainous and remote areas that are hard to access. If this should happen, you will be contacted after you have placed your order to inform you of the surcharge.