Delivery

Do you Deliver Internationally?

Yes. We ship our Christmas decorations and ribbons from London to the following countries and continents:

UK, USA, Australia, Africa, Asia, Canada, Caribbean, Gibraltar, Guernsey, Hong Kong, Iceland, Japan, Jersey, Liechtenstein, Monaco, Montenegro, New Zealand, Norway, Northern Ireland, Switzerland, South America, UAE.

If your location is not listed above, please contact us.

Do you deliver to the EU?

We have temporarily paused direct shipping to the following European countries:

Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Sweden.

Isle of Man, Albania, Armenia, Azerbaijan, Bosnia and Herzegovina, Liechtenstein, San Marino.

The above listed customers can purchase using third party mail forwarders such as www.ShopandShip.com

Delivery Times

Most orders ship out the next working day. 
All orders require a signature and are tracked and insured with our domestic and international courier company. Shipping times are an estimated guide:

  • UK Deliveries: 1-2 working days from shipping date
  • USA Deliveries: 2-4 working days from shipping date
  • Australia Deliveries: 4-7 working days from shipping date
  • Asia Deliveries: 4-6 working days from shipping date
  • Rest of the World 4-7 days from shipping date

Delivery in Mainland UK.
Free Shipping is only enabled for UK orders over £150 (excluding N.I. and Islands)

International Ordering
Our studios are located in West London. We do accept international online orders. Simply enter your chosen international delivery address in the checkout to see if we ship to your location.

If you do not see your country listed for delivery in the checkout please get in touch and we can update our system and give you a delivery quote.

General Delivery Quotes
All delivery prices are based on weights, dimensions and your chosen shipping address.
Placing your items in the basket and adding your details will show the delivery charge relating to the items and destination you are sending to.

Pre-Orders
Our unique pre ordering system allows you to order our latest limited edition designs before the official launch date.
As some items can sell out before our official launch dates, our pre ordering system allows you to secure your chosen designs in advance.
Pre Order items will be released from September right through to the end of October depending on deliveries.
If you have any questions regarding pre-ordering get in touch, we are always happy to assist.

Customs & Duties
All orders shipped outside of the United Kingdom may be subject to local taxes, import charges and clearance by customs. You are responsible for any goods you import and charges you receive. Please check with your local customs authority for these costs.
We cannot be held responsible for any delays in delivery caused by customs at the final destination. 
For other countries, please consult your government's website for import charges.

Brexit & EU
The United Kingdom has now left the Brexit Transition Period and the European Union Single Market. This will have implications for our friends and customers who live in the European Union.
This DOES NOT affect customers from Switzerland and Norway, the USA or outside Europe.

We are getting used to this challenging new way of operating and we have no option than to work within new regulations and laws.

Remote Locations.
On very infrequent occasions areas that our courier companies class as remote may incur a "remote area surcharge" on top of the listed shipping cost. 

Such locations include non-mainland destinations, islands, highlands, mountainous and remote areas that are hard to access. If this should happen, you will be contacted after you have placed your order to inform you of the surcharge.